RESIDENT'S CHARTER

Each resident will have:

1. The right to expect to be treated as an individual irrespective of disability.
2. The right to expect dignity, privacy and respect for your culture, ethnic origin and religious beliefs.
3. The right to participate in the planning of your individual programme of care, taking into account your personal choices and wishes, and to access your personal files.
4. The right to receive care appropriate to your needs from suitably trained and experienced nursing care staff.
5. The right to expect confidentiality at all times, with regard to your privacy, business affairs, personal needs, emotional and sexual matters.
6. The right to independence and accountability for your own actions, at the same time showing due consideration for others.
7. The right to be allowed to undertake individual tasks, which you as a resident are able to perform independently.
8. The right to personal privacy within your own environment, and to have respect given to your family, friends and belongings.
9. The right to access all the facilities and services within Chaseley.
10. The right of access to a formal complaints procedure and to be represented by a friend or adviser if you so wish.